Return Policy

Return & Refund Policy

RETURNS
We accept returns within 30 days of delivery for both defective and non-defective products.

To be eligible, your item must be unused, in the same condition you received it, with tags and in its original packaging. Proof of purchase is required. Certain items cannot be returned for hygiene or safety reasons: opened dietary supplements, and personal care goods. Gift cards are non-returnable.

HOW TO START A RETURN
Email support@dynamicfitness.shop with your order number. If your return is accepted, we will provide return instructions and the return shipping address. Returns are sent by mail. Items sent back without first requesting a return will not be accepted.

Return address: Dynamic Fitness, 1475 Bergen Blvd, Fort Lee, NJ 07024, USA.

RETURN SHIPPING COSTS
For standard (non-defective) returns, the customer is responsible for return shipping costs. There is no restocking fee.
For defective, damaged, or incorrect items, return shipping is free — we will provide a prepaid label, or replace the item at no cost.

DAMAGED OR DEFECTIVE ITEMS
Please inspect your order on arrival. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery with photos and we will replace it or refund you in full at no cost.

EXCHANGES
We accept exchanges. The fastest way is to return your item and place a new order once the return is accepted; for defective or damaged items we will ship a replacement directly.

REFUNDS
Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable except when the return is due to our error or a defective item. If more than 15 business days have passed since approval, contact support@dynamicfitness.shop.

LOST OR DELAYED ORDERS
If your order has not arrived within 10 business days of shipment, contact us and we will make it right.

Dynamic Fitness is owned and operated by JCole Inc., 1475 Bergen Blvd, Fort Lee, NJ 07024 · support@dynamicfitness.shop · (201) 456-1687